Clients’ Feedback – May 2007

At the beginning of 2007, in the process of auditing the standard of our services, we contacted a series of 50 people who had been seen during the previous few months in one of our Clinics (Airedale Allergy Centre). We received 37 responses. A summary of results of the Patients’ Satisfaction Questionnaire we used, appears below. The effects of treatments for the main problems we treat have been audited separately – the results will be made available on our website in due course.

Airedale Allergy Centre: Patients’ Satisfaction Questionnaire

1.	It was easy to make an appointment	Agreed 83.8%
2.	It was easy to access the Clinic	Agreed 64.9%
3.	The clinic facilities were adequate	Agreed 73.0%
4.	The forms you were required to complete were just appropriate	Agreed 75.7%
5.	The Staff were courteous & helpful	Agreed 94.6%
6.	The Doctor was helpful	Agreed 97.3%
7.	The information you were given was adequate & easy to understand	Agreed 62.2%
8.	If you had an enquiry, it was dealt with efficiently & promptly	Agreed 83.8%
9.	Benefited from the treatment recommended	Agreed 81.1%
Problems encountered by some people included: Distance from the Centre too long; Work/family commitments; NHS could not fund cost of appointments.

 

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